You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
Understand the domino effect for lack of leadership.
João Pico, Comprimido founder and OQCQ host. (in Portuguese)
Carlos Moreira, Webhelp CEO. Portugal: The nearshoring success story
André Novais de Paula. Digital customer relationship.
Vítor Carneiro, 73. Telemarketing agent, allways a salesperson.
Mike Mayuare and Luís Santos explain how to deal with the different types of personal trainer clients.
Ladislau Batalha. Customer experience - an international career
João Peral. EMEL and the relationship with ots customer. (in Portuguese)
Sandra Matos. Contact center quality management (in Portuguese)
Cristiani Oliveira interview. Mistery Shopping. (PT)
menu
2021 © Manuel Alçada. Developed by Inovlancer