You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
6 golden rules for the contact center onboarding (in Portuguese)
Ana Rita Simões, EDP. Telemarketing myths, Outbound, GDPR (in Portuguese)
5 rules for using the customer name during a call (in Portuguese)
"Call Centers treble profits." Fake news? (comments on a Portuguese news article)
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