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Workshops and Lectures

The workshops are interactive, highly dynamic short courses with an eminently practical component.

The lectures are aimed at a wider audience and can be included, for example, as a corporate event special component.

In any case, they are always adapted to  your Organization reality and objectives.

Some examples:
 
  • Power sales shot
  • How to deal with the 20’s decade customer?
  • How to delight your customer?
  • How to deal with each of the 10 customer types?
  • Knowing how to balance bot, online and human interactions
  • Communicating on social media
  • Leading teams remotely
  • Motivation without money

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In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body::

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
cicap@cicap.pt

More information on Portal do Consumidor www.consumidor.pt