Operations, human resources and technology management
“After returning to what appears to be the new normal, what difficulties arise in managing operations?”
The post-pandemic “new normal” has already led to the War in Ukraine, the return of inflation in force and now Chat GPT, which even has good grades at College.
Between the moment this article is being written and the moment the reader is reading it, who knows what else this “new normal” could be.
Therefore, we are not going to make futurology about a slippery reality. Let's first leave our 8 recommendations for operations management now and always:
Don't lose sight of your purpose
Align individual objectives with those of the Company
Practice open communication, especially with managers and support teams
Be inclusive
Stay focused on the customer experience. To do this, you need to listen to him
Efficiency improvements should be owned by everyone – give a prize for the best ideas
Always be aware and prepare for major changes that may affect your team/Company, even if they appear to be distant.
Keep what you promise. Whether to colleagues, managers, employees, customers, partners, at home,...
“Human resources and technology management, what is the way forward?”
We've been saying for years that humans are being replaced by machines. But the truth is, even in these recent years of rapidly advancing bots and automation, unemployment is at historically low levels. Let us therefore take advantage of the good that technology brings us, in order to improve the way we manage people and how we treat our customers. Some examples:
There are still entire teams dedicated to reporting! Do the math for the hourly cost per person, multiply by the hours your team dedicates to them and also add the limitations on the team's productivity and quality due to having your supervisors and back-office staff filling out “excels”. There are already many solutions on the market to help.
Investigate the unused potential of the tools you already have – if your IT team isn't working, talk directly to the supplier/integrator. Using that strange gray tab can be a little hidden gem and sometimes there is no additional cost or little cost.
Prepare for the end of email – ask someone under 25 how they use email outside of the Company. Did you hear right? It will be like this in 5, go 10 years.
In APCC Benchmark 2023 - Translated by Google translate from portuguese
“After returning to what appears to be the new normal, what difficulties arise in managing operations?”
The post-pandemic “new normal” has already led to the War in Ukraine, the return of inflation in force and now Chat GPT, which even has good grades at College.
Between the moment this article is being written and the moment the reader is reading it, who knows what else this “new normal” could be.
Therefore, we are not going to make futurology about a slippery reality. Let's first leave our 8 recommendations for operations management now and always:
Don't lose sight of your purpose
Align individual objectives with those of the Company
Practice open communication, especially with managers and support teams
Be inclusive
Stay focused on the customer experience. To do this, you need to listen to him
Efficiency improvements should be owned by everyone – give a prize for the best ideas
Always be aware and prepare for major changes that may affect your team/Company, even if they appear to be distant.
Keep what you promise. Whether to colleagues, managers, employees, customers, partners, at home,...
“Human resources and technology management, what is the way forward?”
We've been saying for years that humans are being replaced by machines. But the truth is, even in these recent years of rapidly advancing bots and automation, unemployment is at historically low levels. Let us therefore take advantage of the good that technology brings us, in order to improve the way we manage people and how we treat our customers. Some examples:
There are still entire teams dedicated to reporting! Do the math for the hourly cost per person, multiply by the hours your team dedicates to them and also add the limitations on the team's productivity and quality due to having your supervisors and back-office staff filling out “excels”. There are already many solutions on the market to help.
Investigate the unused potential of the tools you already have – if your IT team isn't working, talk directly to the supplier/integrator. Using that strange gray tab can be a little hidden gem and sometimes there is no additional cost or little cost.
Prepare for the end of email – ask someone under 25 how they use email outside of the Company. Did you hear right? It will be like this in 5, go 10 years.
In APCC Benchmark 2023 - Translated by Google translate from portuguese
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