Manuel Alçada

AI supporting Contact Center operations - Digital Inside, CGI Late Night IT

Portuguese Contact Center Association - 2023 Benchmarking Study main findings

Sales phone script - yes or no? (in Portuguese)

Ana Rita Simões, from Allianz, and her experience with Happy Work

Pedro Lanceiro, from Daiichi-Sankyo, and her experience with Happy Work

Cláudia Serra, from CTT, and her experience with Happy Work

For additional cx content:

Call center helper www.callcentrehelper.com Cxblog www.gocontact.pt/blog Clientesa portal.clientesa.com.br

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